Privacy  and Marketing Notice

TMS is committed to ensuring that your privacy is protected. This privacy notice explains how we use any personal information we collect about you.

What information do we collect about you?

We collect information about you when you enquire about our services, meet with our sales team, place an order or make an enquiry via our website.  We also collect information when you voluntarily complete customer surveys or provide feedback. Website usage information is collected using cookies.

How will we use the information about you?

We collect information about you such as your name, company, address, email address and telephone number. We collect it to allow us to process any orders you might make and also if you agree, to contact you with news of our services, which we think might be of interest to you. We never share your information for marketing purposes with third parties.


From time to time, we would like to send you information about out services by email, post, telephone or text message but we will not do so without your consent. If you have consented to receive marketing, you may opt out at a later date.


A cookie is a small text file placed on your computer to collect standard internet log information and visitor behaviour. This information is used to track visitor use of the website and to compile statistical reports on website activity. For more information about cookies please visit or .

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, this may mean that website features may not function as a result.

Our website contains links to other websites. This privacy policy only applies to our website so when you link to other websites you should read their own privacy policies.

How we protect you whilst using our website

Security is a major issue for anyone using the internet. You need to know that a website is legitimate, and secure before you use it. To address these issues, the TMSSS website uses HTTPS which is the protocol over which data is sent between your browser and our website. The S at the end stands for secure and means all your communications between your browser and our website are encrypted.

Access to your information and keeping it up to date

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at Marketing, TMS Support Solutions, Alpha Court Business Park, Swingbridge Road, Grantham, NG31 7XT

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

If any of the information changes, for example if you change your email address or name, please email us, or write to us at TMS Support Solutions, Alpha Court Business Park, Swingbridge Road, Grantham, NG31 7XT.

Your consent

By providing your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also email you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

Data Retention

Once you have given us permission to hold your data, we will only hold it for up to 12 months if there has been no contact between us in that time, or you have notified us otherwise. Your information will be taken off the database and destroyed.

You can unsubscribe from our contact list at any time by sending an email to us with the word “unsubscribe” in the subject line.

Data Controller

TMS’s Data Protection Officer is the Commercial Director, who is the nominated officer registered with the Information Commissioner’s Office (ICO).

How to contact us

We welcome your views about our website and our privacy policy. If you have any queries or comments, please contact us by email   

Or write to us at TMS Support Solutions, Alpha Court Business Park, Swingbridge Road, Grantham, NG31 7XT.

Changes to this notice

We keep our privacy notice under regular review and we will place any updates on our web site.