Accreditations and Standards All of our sites comply with the following standards which ensures that we deliver you the highest possible standards of service: ISO 9001:2015, ISO 14001, DTCT, Cyber Essentials Plus. Our ISO accreditations cover the production and Project Management of the following services: Integrated Logistic Support (ILS) solutions, Technical Documentation, Training (Analysis, Design and Delivery), Safety and Environmental Services, Graphic Design, Electronic data management solutions, Bid Preparation, Translation services, Engineering support.

Privacy and Marketing Notice TMS is committed to ensuring that your privacy is protected. This privacy notice explains how we use any personal information we collect about you. What information do we collect about you? We collect information about you when you enquire about our services, meet with our sales team, or make an enquiry via email or telephone. We also collect information when you voluntarily complete customer surveys or provide feedback. Website usage information is collected using cookies. How will we use the information about you? We collect information about you such as your name, company, address, email address and telephone number. We collect it to allow us to process any orders you might make and also if you agree, to contact you with news of our services, which we think might be of interest to you. We never share your information for marketing purposes with third parties. Marketing From time to time, we would like to send you information about out services by email, post, telephone or text message but we will not do so without your consent. If you have consented to receive marketing, you may opt out at a later date. Cookies A cookie is a small text file placed on your computer designed to collect standard internet log information and visitor behaviour. This information is used to track visitor use of the website and to compile statistical reports on website activity. Other cookies aid user interaction with features on this site such as LinkedIn feeds. Please read below for more details.

How cookies work on our site The pop-up cookie banner gives the user complete control over whether they accept or decline cookies for this site with no cookies being set or delivered without the user’s consent. The options are: Not to interact with the cookie at all, but carry on viewing the site regardless. This means NO cookies will be set, but as a consequence some site functionality will be lost. Choose to ‘Decline cookies’. This means just one cookie ‘cookieconsent_status’ will be stored which notifies our site that the user does not accept cookies, but as a consequence some site functionality will be lost. Choose to ‘Allow cookies’. This means initially just one cookie ‘cookieconsent_status’ will be stored which notifies our site that the user accepts cookies, further features of the site can then use cookies to enable them to work correctly.

PRIVACY

TMS privacy and marketing policy - Keeping your data safe.

What if I change my mind? If a user changes their mind at a later date and no longer wants to accept cookies from our site, they can use the pop-up cookie banner to ‘Decline cookies’. This means all cookies set by user interaction on this site will be removed with the exception of ‘cookieconsent_status’ which will then notify our site that the user does not accept cookies. Here is a list of cookies used on our site and their purposes NOTE: The information shown in this list is subject to change. ‘CookieConsent’ Purpose: This cookie remembers your cookie preferences — like whether you clicked "Allow cookies" or "Decline cookies" on the cookie banner. Why it matters: Without it, the website wouldn’t remember your choice, and it would keep showing the cookie popup on every visit. Is it tracking you? No. It doesn't collect personal info — it just stores your choice (yes or no). ‘1.gif’ Purpose: This is a tiny image file (a tracking pixel) used by Cookiebot — the tool the website uses to manage your cookie preferences. When the page loads, this tiny invisible image is requested, which tells Cookiebot that someone visited the site and allows it to log that cookie preferences were loaded or updated. Why it matters: It helps make sure the cookie settings are working properly and logs that the banner was shown or acted upon. Is it tracking you? It sends technical info like browser, time, and location — but only for cookie management purposes, not for ads or profiling. How we protect you whilst using our website Security is a major issue for anyone using the internet. You need to know that a website is legitimate and secure before you use it. To address these issues, the TMSSS website uses HTTPS which is the protocol over which data is sent between your browser and our website. The S at the end stands for secure and means all your communications between your browser and our website are encrypted. Access to your information and keeping it up to date TMS Support Solutions Ltd store and process your Data at its Headquarters located in the United Kingdom. You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at Marketing, TMS Support Solutions, Alpha Court Business Park, Swingbridge Road, Grantham, NG31 7XT. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. If any of the information changes, for example if you change your email address or name, please email us, or write to us at TMS Support Solutions, Alpha Court Business Park, Swingbridge Road, Grantham, NG31 7XT. Your consent By providing your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also email you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes. Data Retention Once you have given us permission to hold your data, we will only hold it for up to 12 months if there has been no contact between us in that time, or you have notified us otherwise. Your information will be taken off the database and destroyed. You can unsubscribe from our contact list at any time by sending an email to us with the word “unsubscribe” in the subject line. Data Controller TMS’s Data Protection Officer is the Commercial Director, who is the nominated officer registered with the Information Commissioner’s Office (ICO). How to contact us We welcome your views about our website and our privacy policy. If you have any queries or comments, please contact us by email, or write to us at TMS Support Solutions, Alpha Court Business Park, Swingbridge Road, Grantham, NG31 7XT. Changes to this notice We keep our privacy notice under regular review and we will place any updates on our web site.